Claudia Cristiani
MessageRoles available for:
-
Fractional
-
Consulting
-
Contract
-
Interim
-
fort lauderdale, Florida, United States
Claudia Cristiani
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Roles available for:
-
Fractional
-
Consulting
-
Contract
-
Interim
-
fort lauderdale, Florida, United States
Experience
Fractional role
- This is a Fractional role Senior Director Customer Service
- Innovation and Sourcing Strategy Director
Strengths in this role: Strategy and operations design, People and Leadership Development, Organizational Design and Change Management, Outsourcing and Offshoring strategy, Partner Management, Operational excellence, Teamwork and collaboration, Influencing Senior Leadership/Executive roles
Industry Group: High Tech
Industry: Computer Software
Years of experience: 25 years
Company name: Microsoft
Company size: 150,000 employees
Role in this company: Responsible for Global Call Centers, more than 10k agents supporting all Microsoft Consumer Products for all regions and all languages. Responsible to define and execute Strategy, Operations and People leadership to deliver World Class Customer Support. Outsouring/Offshoring expert, quality and process excellence and people leadership development are some key experiences gained in this role.
Company name: Citrix
Company size: 9,500 employees
Role in this company: Global Customer Service Leadership, including leading an in-house Customer Service operations with more than 100 employees WW. Optimized processes and gain operational excellence to improve Customer Satisfaction rated by more than 10 points.
Strengths in this role: Crowd sourcing, Offshoring and outsourcing strategies, High impact/high complex project management, Senior Stakeholder Management and Executive Communication, Process Excellence and Quality Management, Diversity and Inclusion. Business Transformation. Culture Transformation
Industry Group: High Tech
Industry: Computer Software
Years of experience: 5 years
Company name: Microsoft
Company size: 150,000 employees
Role in this company: Responsible to lead and implement innovative sourcing strategies for all Microsoft Support Delivery Sites, including the selection and implementation of new sites in new offshore locations, introducing new sourcing strategies such as gig economy to increase staffing scalability while reducing cost.
