Company name: ResultsCX

Company size: 20,000 employees

Role in this company: As VP and later SVP of IT Infrastructure, I was responsible for supporting a global contact center infrastructure - voice, applications, cloud services, and end user compute - for everything from architecture to day-to-day operations. I also led the IT integration efforts stemming from two mergers, and was the executive leader for IT due diligence for two others. It was also under my leadership that ResultsCX weathered a cybersecurity attack from nation-state level threats.

Company name: STARTEK

Company size: 40,000 employees

Role in this company: As the VP of IT Infrastructure, and later IT Professional Services, I led the re-engineering of the team and the network to deliver an industry-leading 99.999+ uptime for 2.5 years. We also led the way during a corporate acquisition, during which I integrated the IT teams across 14 countries. Finally, I successfully developed an offering by which our customers could leverage our network and our contact center applications to support their own in-house agents.