Katherine Bapple
MessageRoles available for:
-
Fractional
- Consulting
- Contract
- Interim
-
Mesa, Arizona, United States
Katherine Bapple
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Roles available for:
-
Fractional
- Consulting
- Contract
- Interim
-
Mesa, Arizona, United States
Experience
Strengths in this role: Team Leadership, Cross-Functional Leadership, Customer Experience, Digital Experience, Community Strategy, Customer Advocacy Programs, Stakeholder Management, Process Management, Program Management, Project Management, Product Management, Events Strategy, Social Media, Content Management, Relationship Building, Journey Mapping, Data Analysis, Feedback Management, Communications, Copywriting, Customer Support, Public Speaking, Partnerships, OKR Management
Industry Group: High Tech
Industry: Computer Software
Years of experience: 15 years
Company name: Building Brave
Company size: 20 employees
Role in this company: At Building Brave I lead content, communication, community and program management teams. My primary role was to build close customer relationships to help inform the product roadmap and create compatible community programs to scale growth and drive customer satisfaction.
Strengths in this role: Team Leadership, Cross-Functional Leadership, Customer Experience, Digital Experience, Community Strategy, Customer Advocacy Programs, Stakeholder Management, Process Management, Program Management, Project Management, Product Management, Events Strategy, Social Media, Content Management, Relationship Building, Journey Mapping, Data Analysis, Feedback Management, Communications, Copywriting, Customer Support, Public Speaking, Partnerships, OKR Management
Industry Group: Service Sector
Industry: Consumer Services
Years of experience: 4 years
Company name: Liveops
Company size: 250 employees
Role in this company: I scaled the 150% community growth by implementing over 20 new programs and technology enhancements, resulting in a 61% increase in NPS. In this role I achieved 90% community adoption by partnering with cross-functional leaders to drive value at each stage of the customer journey, implemented a support program to meet the needs of 20,000 unique monthly users while reducing the average resolution time by 300%, and lead a journey-mapping effort that increased customer retention by 54%.
