Company name: Southern Glazer's Wine and Spirits

Company size: 20,000 employees

Role in this company: Accountable sponsor for transformational change of service and support, deployment and integration of ServiceNow into ways of working and delivery of operational services through the one-stop shop Service Portal. As Product Manager for ServiceNow ITSM and ITOM products and processes, established strategic roadmaps to obtain the maximum value out of the investment while providing best in class customer experience. Managed $7.8 million budget and team of 50+ resources, across 5 teams.

Company name: Verizon

Company size: 200,000 employees

Role in this company: Governed the ServiceNow platform vision and Demand intake process. Lead execution of the ITSM and ITOM roadmaps, including re-engineering of legacy applications. Established partner strategy and managed relationships with outsourcing vendors. Drove Scrum transformation, establishing scrum roles and processes and ServiceNow Agile implementation for 5 scrum and kanban teams, increasing velocity, transparency, and empowerment.

Company name: Sabre

Company size: 10,000 employees

Role in this company: Accountable for the ITSM transformation and ServiceNow implementation in support of the IT Service Management processes. Managed annual operational budget of $4.5M, 3 scrum teams, 20+ development resources and vendor relationships. Agile Champion and Subject Matter Expert, guiding other teams through Agile Transformation.