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Mark R Phelps

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Roles available for:

  • Fractional
  • Consulting
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  • Interim

FCXO

Fractional Chief Experience Officer

  • Stratham, New Hampshire, United States
MP
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Mark R Phelps

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Roles available for:

  • Fractional
  • Consulting
  • Contract
  • Interim

FCXO

Fractional Chief Experience Officer

  • Stratham, New Hampshire, United States
Experience

Fractional role

  • This is a Fractional role LEAD UX STRATEGY & PROGRAM MANAGEMENT

Strengths in this role: Rapid diagnosis and problem-solving, process design and implementation, team scaling and mentorship, executive stakeholder alignment, design systems governance, operational rigor and delivery accountability.

Industry Group: Finance

Industry: Financial Services

Years of experience: 20 years

Company name: Rockefeller Capital Management

Company size: 500 employees

Role in this company: Engaged to transform ad-hoc design function into professional organization for rapidly-scaling wealth management firm competing on exceptional client experience serving high-net-worth clients. Instituted critical process governance — Introduced Lean UX, Design Sprints and Agile processes across platforms eliminating conflicting direction, churn and cost overruns, resulting in predictable sprint delivery and better user experiences.

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Dear Employers, Members & Friends of GigX

 

First, we hope you and yours are as safe and well as possible, considering these unprecedented times.

Second, we wanted to make you aware of the new membership & pricing options so you can see what we've been working on for the community. You can find further information on our blog, as well as a variety of other helpful content.

Third, for employers and outplacement companies that are facing the necessity and consequences of layoffs and furloughs, we have solutions such as volume pricing to allow the inclusion of a GigX Membership in transition/service packages to ease the adjustment and provide access to the gig economy for those affected.

Finally, we are pleased to announce a new partnership with SoleVenture that will provide GigX Members with additional benefits, and opportunities for SoleVenture’s customers to increase their exposure.

Together we will persevere.

Stay strong!
The GigX Team