Matt O'Connell
MessageRoles available for:
-
Fractional
-
Consulting
-
Contract
-
Interim
-
Ponte Vedra Beach, Florida, United States
Matt O'Connell
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Roles available for:
-
Fractional
-
Consulting
-
Contract
-
Interim
-
Ponte Vedra Beach, Florida, United States
Experience
- SVP Global Client Services Operations
- VP Operations
- VP, Global Account Management
- VP Risk Operations and Technology
- CoFounder / CEO
Strengths in this role: Global leadership, operations management, client service delivery, technical solutions, organization scaling, contract management
Industry Group: High Tech
Industry: Information Technology and Services
Years of experience: 5 years
Company name: FIS
Company size: 30,000 employees
Role in this company: Led the global Client Services and Technical Support groups for the 1,500-person Treasury and Payments division through centers in the US, UK, Israel, Philippines, Poland, Australia, India, and China. Led the multi-product enterprise software support, technical support, and service delivery supporting cloud, hosted, and SaaS software solutions for 2,500+ global customers.
Strengths in this role: Distributed operations leadership, service delivery, coaching, leadership development, budgeting, volume forecasting, business process redesign
Industry Group: Finance
Industry: Financial Services
Years of experience: 18 years
Company name: Charles Schwab & Company
Company size: 25,000 employees
Role in this company: Led the global, 24x7x365 operations and technical support division with 250+ staff across three US sites. Global owner for the firm’s online order operations and related customer contact center operations. Managed the trading operations, margin maintenance, and technology teams supporting all company ecommerce transactions.
Strengths in this role: Global leadership, Business Process Outsourcing, Client Service Delivery, Contact Center Leadership, Coaching, Leading, Organization Scaling
Industry Group: Finance
Industry: Financial Services
Years of experience: 18 years
Company name: Sitel
Company size: 45,000 employees
Role in this company: Led the global account management group supporting the Financial Services vertical. Led the Capital One Financial relationship for this Business Process Outsourcing (BPO) company supporting 24x7x365 customer support operations for the Card Servicing and Fraud Prevention segments through centers in the US, Nicaragua, Panama, and the Philippines. Led a global team supporting $130+ million in revenue with over 4,000+ employees
Strengths in this role: Operations Leadership, Risk Management, Communications, Coaching
Industry Group: Finance
Industry: Banking
Years of experience: 5 years
Company name: CIT Group
Company size: 7,500 employees
Role in this company: Led the Operations and Technology risk operations and service delivery groups for the Business Capital division including Commercial Services, Small Business Solutions, and Consumer Financial Services.
Strengths in this role: Seed funding, Entrepreneurship, web development, API management, Project Management, Marketing, IT Development
Industry Group: Finance
Industry: Financial Services
Years of experience: 18 years
Company name: Cabbage Investing LLC
Company size: 10 employees
Role in this company: Cofounded and led this startup registered investment advisory firm providing personalized B2C mobile digital financial savings and trading services.
