Natalie D Hanson
MessageRoles available for:
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Fractional
-
Consulting
-
Contract
-
Interim
-
Wilmette, Illinois, United States
Natalie D Hanson
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Roles available for:
-
Fractional
-
Consulting
-
Contract
-
Interim
-
Wilmette, Illinois, United States
Experience
Strengths in this role: Identifying opportunities for growth, leading new product innovation, and driving operational excellence for scale. Client management, driving YOY growth, and leading highly engaged teams.
Industry Group: High Tech
Industry: Computer Software
Years of experience: 20 years
Company name: ZS
Company size: 12,000 employees
Role in this company: Provided strategic leadership to foster innovation, enhance client engagement, and achieve growth in bespoke solutions for life sciences companies. Transformed customer journeys for clients, healthcare professionals, and patients. Identified market opportunities leading to evolution and expansion of technology business. Expanded digital solution capabilities through organic and inorganic growth and partnerships.
Strengths in this role: Established new teams & processes. Collaborated cross-functionally. Drove operational improvements. Built and led CX function. Led new product innovation and design.
Industry Group: High Tech
Industry: Computer Software
Years of experience: 20 years
Company name: ZS
Company size: 12,000 employees
Role in this company: Recruited to establish and scale User Experience (UX) and Customer Experience (CX) for SaaS software business. Built and integrated new functional areas. Delivered impactful products through UX innovation and established cross-functional processes to drive operational alignment. Managed client escalations for CTO. Evaluated and modernized post-sales functions, including T2 Technical Support, Software Licensing, and Professional Services, driving customer satisfaction and loyalty.
Strengths in this role: Led Portfolio and Program Management. Built global teams. Drove bottom-line improvements.
Industry Group: High Tech
Industry: Computer Software
Years of experience: 20 years
Company name: SAP
Company size: 85,000 employees
Role in this company: Executed strategic programs for board and C-level leadership with significant visibility and impact. Led 25+ concurrent initiatives with indirect oversight for 120+ people and 40 direct reports.
