Peter Peart
MessageRoles available for:
-
Fractional
-
Consulting
-
Contract
-
Interim
-
Loughton , United Kingdom
Peter Peart
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Roles available for:
-
Fractional
-
Consulting
-
Contract
-
Interim
-
Loughton , United Kingdom
Experience
Strengths in this role: Collaboration, delivery, staff development, pragmatic solutions, critical thinking, customer relations, stakeholder management, deal negotiation, incident management, recruitment, budgeting, workforce forecasting, organisational strategy and planning.
Industry Group: High Tech
Industry: Computer Software
Years of experience: 17 years
Company name: Improbable
Company size: 1,200 employees
Role in this company: B2B SaaS org, where I was overall responsible globally for everything post sale, customer related. Ran both tech support and customer success, looking after customer retention and revenue growth from landed customers, as well as customer satisfaction and software project delivery.
Company name: Huddle
Company size: 140 employees
Role in this company: B2B SaaS org where I was responsible globally for pre and post sale tech support, and customer implementation. Also looked after overall CSat, working closely with Customer Success and fed into Product and Engineering data to support new / modified features and functionality based on customer feedback
Company name: Red Gate Software
Company size: 330 employees
Role in this company: B2B shrink wrapped software firm providing tools to software developers and sys admins. Was in charge of entire support function consisting of 25 engineers spread globally.
