Company name: Discovery Education

Company size: 1,500 employees

Role in this company: Led enterprise support, identity, endpoint, and cloud operations for a global SaaS organization. Drove modernization, automation, AI adoption, and KPI‑based governance. Improved MTTR, strengthened identity lifecycle accuracy, and aligned HR, Security, and IT to deliver scalable, user‑centric service delivery.

Company name: Novolex

Company size: 7,000 employees

Role in this company: Oversaw infrastructure, identity, hybrid cloud, and Tier 3 operations across 90+ manufacturing and corporate sites. Improved stability, strengthened DR readiness, modernized networking, and implemented ITSM governance. Partnered with OT, Security, and business leaders to ensure reliable, compliant, multi‑site operations.

Company name: Sam's Holdings

Company size: 5,000 employees

Role in this company: Built IT, service desk, identity, and field operations across 300+ retail and corporate locations. Modernized architecture, improved service predictability, strengthened access governance, and implemented ITSM, automation, and endpoint standards to support rapid growth and distributed operations.

Company name: Sealed Air

Company size: 11,000 employees

Role in this company: Directed global infrastructure and voice engineering across 60+ countries. Led an 11‑person follow‑the‑sun team, improved ITSM maturity, strengthened service stability, reduced vendor footprint, and supported a major corporate divestiture through governance, transition planning, and operational alignment.