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Risa Lovell

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Roles available for:

  • Fractional
  • Consulting
  • Contract
  • Interim

FCXO

Fractional Chief Experience Officer

  • Middleville, Michigan, United States
RL
Message

Risa Lovell

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Roles available for:

  • Fractional
  • Consulting
  • Contract
  • Interim

FCXO

Fractional Chief Experience Officer

  • Middleville, Michigan, United States
Experience
  • Director Customer Service

Strengths in this role:

Industry Group: Finance

Industry: Insurance

Years of experience: 11 years

Industry Group: Finance

Industry: Banking

Years of experience: 7 years

Company name: Farm Bureau Insurance of Michigan

Company size: 85 employees

Role in this company: Created and lead enterprise customer experience strategy. Developed Live Chat team, centralized training, and quality assurance program. Decreased turnover by 30% and reduced annual salary budget by +$250,000 by increasing efficiency through automation and cross-training.

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Dear Employers, Members & Friends of GigX

 

First, we hope you and yours are as safe and well as possible, considering these unprecedented times.

Second, we wanted to make you aware of the new membership & pricing options so you can see what we've been working on for the community. You can find further information on our blog, as well as a variety of other helpful content.

Third, for employers and outplacement companies that are facing the necessity and consequences of layoffs and furloughs, we have solutions such as volume pricing to allow the inclusion of a GigX Membership in transition/service packages to ease the adjustment and provide access to the gig economy for those affected.

Finally, we are pleased to announce a new partnership with SoleVenture that will provide GigX Members with additional benefits, and opportunities for SoleVenture’s customers to increase their exposure.

Together we will persevere.

Stay strong!
The GigX Team