Sonia Etxebarria
MessageRoles available for:
-
Fractional
-
Consulting
-
Contract
-
Interim
-
Colmenarejo, Madrid, Spain
Sonia Etxebarria
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Roles available for:
-
Fractional
-
Consulting
-
Contract
-
Interim
-
Colmenarejo, Madrid, Spain
Experience
- Founder & CEO
- Country Manager
- Partner
- KEY CLIENTS’ RELATIONSHIPS AND CHANNEL SALES DIRECTOR
- Customer Director
Strengths in this role: Vision, human centric strategy, business strategy, human experience, communication, expectations management, team management, motivation and coaching, desing leadership, project management, stakeholders interests management, flexibility, listening
Industry Group: Health
Industry: Pharmaceuticals
Years of experience: 2 years
Industry Group: Transportation
Industry: Transportation/Trucking/Railroad
Years of experience: 3 years
Industry Group: Corporate
Industry: Market Research
Years of experience: 20 years
Industry Group: Corporate
Industry: Management Consulting
Years of experience: 20 years
Industry Group: Manufacturing
Industry: Automotive
Years of experience: 3 years
Industry Group: Finance
Industry: Banking
Years of experience: 2 years
Industry Group: Finance
Industry: Insurance
Years of experience: 3 years
Company name: Toyota Spain
Company size: 500 employees
Role in this company: Responsible for stakeholders management, design team management and the project (customers loyalty leverage) success. Qualitative research, customer-persona description, loyalty levers identification, initiatives ideation and prioritization and customer journey design
Company name: Dexcom
Company size: 10,000 employees
Role in this company: Responsible for stakeholders management, design team management and the project (end user device use experience improvement and doctors/nurses device management improvement) final success. Qualitative research, customer-persona description, pain points identification, initiatives ideation and prioritization, and customers journey design
Company name: RENFE
Company size: 15,000 employees
Role in this company: Training 1500 employees in customer experience and responsible for stakeholders management, design team management and the project (end user experience improvement both commercial and public services) final success. Qualitative research, customer-persona description, pain points identification, initiatives ideation and prioritization, and customers journey design
Strengths in this role: Human centric strategy, human experience, vision, strategy, communication, expectations management, team management, motivation and coaching, desing leadership, project management, stakeholders interests management, flexibility, listening
Industry Group: Manufacturing
Industry: Oil & Energy
Years of experience: 2 years
Industry Group: Finance
Industry: Insurance
Years of experience: 3 years
Company name: Sketchin
Company size: 200 employees
Role in this company: Responsible for the new business unit in Spain: strategic plan definition, business development, Budget control and team development. Development of the Sketchin Brand in the spanish market. Responsible for the organization and set up of the projects along with the management of the team, C-level stakeholders relationships and quality of work. Service design, agile y co-creación. References :Enel Group and Reale insurance
Strengths in this role: People centric strategy, human experience, vision, strategy, communication, expectations management, team management, motivation and coaching, desing leadership, project management, stakeholders interests management, flexibility, listening, account management to build long term relationships Upselling and cross selling
Industry Group: Manufacturing
Industry: Automotive
Years of experience: 2 years
Industry Group: Finance
Industry: Insurance
Years of experience: 3 years
Company name: MdS Marketing de Servicios
Company size: 5 employees
Role in this company: Strategic plan Business development, sales and quotations, PR and company representation in forums, discussion groups and associations. Project management: Best Customer Experience design for: Unión de Créditos Inmobiliarios, Toyota, Premap, Solimat, Restaurantes Lateral, Allianz, Alphabet renting, Baxi Roca, Viesgo
Strengths in this role: People Management, Operational Excellence, Delivery Excellence and Business Management
Industry Group: Transportation
Industry: Warehousing
Years of experience: 2 years
Company name: MRW Logistica
Company size: 10,000 employees
Role in this company: Lead and develop a high performing team of 5 Key Account Managers, to improve our customer logistics process in a profitable manner. Customers: Amazon, Toysrus and MediaMarkt. Creation of a new Key Customer Service department as part of the KAMs development / empowerment process Lead a group (4 people) of franchises commercial support providing excellent service Ecomm awards 2012, the best e-logistics service
Strengths in this role: Customer understanding, listening, sales strategy, customer service, flexibility
Industry Group: High Tech
Industry: Telecommunications
Years of experience: 8 years
Company name: New Bits SL
Company size: 5 employees
Role in this company: Lead the commercial policy and contribute to the company strategy. Make new customers and ensure the key customers’ service provided is according to SLA and margin objectives. Resolve issues and find solutions proactively in order to maintain a long term profitable relationship through excellent customer experience Achievement of 100% of the annual revenue budget and customer satisfaction objective. Some of the customers are Ministry of Foreign Affairs, Ministry of Defense and Spanish TV.
