AnneMarie Gramling
Roles available for:
- Fractional
- Consulting
- Contract
- Interim
- Kennebunk, Maine, United States
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Country experience:
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United States of America
Northern America
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Languages:
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English
English
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English
Achievements
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Expertise
PMO Operations, Professional Services, Customer Success, SaaS & Enterprise Implementations, Utilization Management, Services Operations, People Management and Development, Customer Relationships, Journey Mapping, Methodology, Technology Accelerators. -
Employees overseen
150 employees
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Budget overseen
$ 110,000,000
Roles available for:
- Fractional
- Consulting
- Contract
- Interim
- Kennebunk, Maine, United States
-
Country experience:
-
United States of America
Northern America
-
-
Languages:
-
English
English
-
English
Achievements
Why hire me in a fractional role
Experience
Strengths in this role: I am a metrics driven servant leader that believes that when you design a supportive, collaborative culture that rewards success and supports making mistakes that you build a team that delivers great solutions. I am transparent, accountable and operate with a sense of urgency that meets the internal and customer needs. I build strong relationships, design repeatable frameworks and methodologies that drive employee and customer satisfaction through efficiencies.
Industry Group: High Tech
Industry: Computer Software
Years of experience: 20 years
Company name: HEALTHEDGE
Company size: 1,500 employees
Role in this company: I was responsible for ensuring delivery excellence of our software across our customer base (primarily large US Health Plans). I led the following teams; Delivery Executives (responsible for presales and executive sponsors throughout implementation), Transformation Management Office (PMO, new GTM service offerings and internal delivery accelerators), Customer Delivery and Agile Services for production customers.
Company name: Welltok
Company size: 500 employees
Role in this company: As the SVP of Engagement Services I was general manager of the division responsible for multi-channel communication solutions (analytics, product, engineering, services and support). We provided data driven, variable messaging across text, email, live agent, print and IVR campaigns designed to engage members of Health Plans to take the necessary actions for manage their health and well being.
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Degrees & accreditations
Bachelor of Arts, Economics
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Success story
I've delivered stellar retention rates and high NPS scores with some of my company's largest and most challenging customers (United, CVS, Aetna, to name a few). I've also streamlined our customer delivery processes, designed new company acquisition strategies for integrating our customer delivery organizations and helped shape critical new lines of business, all while building a culture of teamwork, accountability and fun!