Fractional Chief Customer Officer
Charged with customer relationship management. Aids in providing a single vision across all methods of customer contact in the organization. Responsible for influencing corporate activities of customer relations in the call centre, sales, marketing, user interface, finance (billing), fulfilment and post-sale support.
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I specialize in crafting integrated Sales & Marketing teams to penetrate markets, outperform expectations, and boost profitability with focus on customer satisfaction.
Extensive background managing P&L in B2C, B2B & B2G business models. Have operated ...
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What Clients Say:
“Mike is recognized as an expert in his field. He brings a customer-centric focus to strategy, processes, investments and operating models and always with a focus on sustainability and independence once the engagement concludes. The r...
