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Tom S Lewis
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Roles available for:
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Fractional
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Consulting
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Contract
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Interim
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Los Angeles, California, United States
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http://www.tomslewis.com
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Country experience:
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United States of America
Northern America -
Japan
Eastern Asia
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Languages:
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English
EnglishLevel: Native
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English
Achievements
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Expertise
SaaS, Strategy, Software, AI, Generative AI, Customer Service, Customer Experience, BPO, Call Centers, Outsourcing, Sales -
Services
I am a seasoned executive with a passion for driving growth and innovation in the Software-as-a-Service and Tech-Enabled Services space. I have a background as a former AI SaaS CEO and Management Consulting Senior Partner.
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Employees
overseen
200 employees
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Budget overseen
$ 100,000,000
Share
Tom S Lewis
Add to favorites
Roles available for:
-
Fractional
-
Consulting
-
Contract
-
Interim
-
Los Angeles, California, United States
-
http://www.tomslewis.com
-
Country experience:
-
United States of America
Northern America -
Japan
Eastern Asia
-
-
Languages:
-
English
EnglishLevel: Native
-
English
Achievements
Why hire me in a fractional role
Experience
Strengths in this role: AI, Customer Experience, Senior Leadership Development, Product Roadmap, Sales, Go-to-Market, recapitalization, Private Equity
Industry Group: High Tech
Industry: Computer Software
Years of experience: 25 years
Industry Group: High Tech
Industry: Venture Capital & Private Equity
Years of experience: 5 years
Company name: SmartAction
Company size: 100 employees
Role in this company: Recruited by the Angel investor and original Board of Directors to replace the Founder of this SaaS AI startup and materially transform and commercialize the business after five years of nascent sales and limited market share. Identified and targeted, recruited, hired, and mentored a new entrepreneurial leadership team; established market presence and product strategy; and overhauled most operating practices culminating in the successful sale of the business.
Strengths in this role: Customer Experience, CRM, BPO, Outsourcing, AI, Consulting, Sales, Strategy
Industry Group: Service Sector
Industry: Information Services
Years of experience: 25 years
Industry Group: High Tech
Industry: Information Technology and Services
Years of experience: 25 years
Industry Group: High Tech
Industry: Telecommunications
Years of experience: 10 years
Company name: Deloitte
Company size: 100,000 employees
Role in this company: Reported to NA head of Strategy; created from scratch and served as Global Lead for the Customer Advisory Practice creating a Strategy and Operations outshoot from traditional CRM consulting. Managed a $100M annual practice in collaboration with hundreds of industry, technical, and client-specific consultants.
Company name: Accenture
Company size: 850,000 employees
Role in this company: Recruited by the Global Applied Intelligence MD. Served as leader for strategy, technical priorities, and client messaging for Accenture’s North American Digital Customer Transformation Practice representing nearly $2B in pipeline. Given the challenge of maturing Accenture’s AI and Automation offering with a $400M revenue goal in the first year, delivering $700m.
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Board membership
Company: SmartAction
Position: Board Member, Executive Chairman
From: 05/20/2013
To: 04/01/2020
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Degrees & accreditations
BA, Computer Science, Economics, Asian Studies
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Membership & affiliations
ACG - Association for Corporate Growth
PDA - Private Directors Association
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Success story
I grew a software startup from $1m in revenue to $15m in revenue over 5 years and successfully exited to Private Equity. I ran a $100m consulting practice, creating the Customer Advisory practice at Deloitte.
