Brian M Kaminski
Roles available for:
- Fractional
- Consulting
- Contract
- Interim
- Mill Valley, California, United States
Brian M Kaminski
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Roles available for:
- Fractional
- Consulting
- Contract
- Interim
- Mill Valley, California, United States
Experience
Fractional role
Strengths in this role: Customer Retention, Customer Growth, Churn Improvement, Customer Success Operations, Operational Efficiency and Effectiveness, Organizational Design, Change Management and Transformation
Industry Group: High Tech
Industry: Venture Capital & Private Equity
Years of experience: 11 years
Company name: Perceptyx
Company size: 450 employees
Role in this company: I transformed legacy siloed functions into a single Customer Success Group of 180 people focused on delivering outcomes and positive experiences for customers. My group's functions include: Customer Success Management, Implementation, Professional Services, Customer Support, Operations and Enablement. I implemented systems and processes to improve team efficiency and gross margin. I led the definition of a new customer experience and evolved from an episodic solution to recurring value delivery.
Company name: Conversica
Company size: 325 employees
Role in this company: I led the Customer Success team of ~100 amazing people. Customer retention, expansion revenue, NPS and customer advocacy activities have all improved dramatically during my tenure. Our team was responsible for partnering with customers to deliver value, drive outcomes and inspire customer advocacy.