Company name: Luxury Presence

Company size: 500 employees

Role in this company: Lead all post-sales teams: Onboarding, Professional Services, Customer Success Managers, Customer Support, and CS Operations. Implemented CS Strategic framework to unify all customer-facing teams towards a common vision and focus on end-to-end client experience.

Company name: Keap

Company size: 500 employees

Role in this company: Lead all post-sales teams: Onboarding, Professional Services, Customer Success Managers, Customer Support, and CS Operations. Implemented CS Strategic framework to unify all customer-facing teams towards a common vision and focus on end-to-end client experience.

Company name: PatientPop

Company size: 400 employees

Role in this company: PatientPop is now part of Tebra (merger with Kareo). Established and scaled all post-sales teams: Onboarding, Professional Services, Customer Success Managers, Customer Support, and CS Operations. Joined when company at $10M ARR and scaled CS to help company reach $100M ARR before merger with Kareo.

Company name: Smarsh

Company size: 500 employees

Role in this company: Lead all post-sales teams: Onboarding, Professional Services, Customer Success Managers, Customer Support, and CS Operations.