Company name: Universal Music

Company size: 200,000 employees

Role in this company: In 2003 I joined the music industry with a small startup called Ruckus Network (Ruckus.com). We produced a legal music service for college campuses during Napster’s reign and the RIAA suing college students for music piracy. In 5 years, the company grew and was acquired by a joint venture between Universal Music Group and Sony Music called Total Music. During this venture, I was responsible for designing the first “cloud” based music player, TunePost, before the cloud existed.

Company name: Fox Broadcasting

Company size: 50,000 employees

Role in this company: No stranger to transforming various industries, my eye for innovation and strategic digital campaigns sparked several executive management stints, including FOX Broadcasting Company. While at Fox, I developed storytelling technologies and innovated new mechanisms for viewers to engage with television content for shows like Glee, Gotham, Sleepy Hollow, and American Idol. My work also included developing TV Everywhere products and building new interactive media to support digital marketing.

Company name: Google

Company size: 156,000 employees

Role in this company: Led the charge in digital innovation with a keen focus on customer success, orchestrating digital transformation projects to enhance customer experiences, resulting in a monumental $1.9 billion uplift in digital transactions. Drove initiatives that significantly improved digital customer satisfaction rates from 93% to 99%, by meticulously refining the digital journey and user experience, underscoring a relentless commitment to customer-centricity.

Company name: Blind Squirrel Games

Company size: 100 employees

Role in this company: As the co-founder and Chief Creative Officer at Blind Squirrel Games, I spearheaded creative strategy and business development, fostering strategic partnerships to drive revenue growth. My role entailed harnessing business knowledge and emerging trends for program management and online marketing, enhancing digital business landscapes. Through storytelling and creative direction, I played a pivotal role in customer success, ensuring our offerings resonated with audiences.

Company name: Poly API

Company size: 15 employees

Role in this company: At Poly API, in my capacity as Chief Customer Officer, I led the charge in transforming customer experiences, deeply integrating customer success into our operational fabric. Leveraging insights from strategic partnerships and a profound understanding of business dynamics, I crafted and executed a customer-centric strategy that propelled revenue growth and bolstered our market position. My focus on emerging trends, coupled with a strong foundation in business strategy and online marketing.

Company name: Muddy Robot Games

Company size: 15 employees

Role in this company: As CEO of Muddy Robot Games, I directed the company's vision and strategy, driving innovation in game development with a keen eye on emerging market trends. My leadership emphasized customer engagement and satisfaction, leading to significant growth in revenue and market share.

Company name: Synsible AI

Company size: 10 employees

Role in this company: As CEO of Synsible AI, I spearheaded the company's mission to revolutionize industries through AI implementation, focusing on strategic customer success. My leadership was pivotal in integrating AI solutions that enhanced business processes, driving efficiency and innovation. By prioritizing customer success, I ensured our AI applications delivered tangible benefits, fostering strong partnerships and propelling our growth.