Strengths in this role: Leadership, Communication, Critical thinking, Training, Coaching people, Strategic planning, Change Management,
Industry Group: Corporate
Industry: Staffing and Recruiting
Years of experience: 3 years
Industry Group: Finance
Years of experience: 20 years
Industry Group: Organization
Industry: Program Development
Years of experience: 7 years
Company name: Randstad Recruitment Company
Company size: 200 employees
Role in this company: My role encompassed the full HR spectrum for 3 different entities in Malaysia. I also oversaw and created the HR Shared Services for Malaysia, Singapore and Hong Kong. My speciality and contribution was in strategic planning for the Management team focusing on employee engagement and becoming a high performing organisation. This moved Randstad to be in the top three recruitment companies in Malaysia. Won Best VSO Team Award APAC 2018. Identified gaps and implemented HR processes & policies.
Company name: HSBC Global Operations Corp
Company size: 5,000 employees
Role in this company: Managed multiple work streams and across matrix reporting regionally across Europe, Latin America, North America and Asia. Partnered Business Leaders and HR Managers to align HR Strategy with Business Plan. Analysed complex business process data and operating models and identified gaps. Lead internal client implementation support and provided management consulting support to drive change. Led/oversaw R&D tasks & deployed regional frameworks and toolkits for Talent Org Development purposes.
Company name: HSBC Malaysia
Company size: 5,000 employees
Role in this company: Key role in planning, coordinating and implementing the Global People Survey to maximise employee engagement, a key initiative encompassing 5000 employees/40 branches. Manage, monitor, assess and recommend appropriate solutions. Obtain buy in to Organisation Development plan & ensure that Country HR teams, Business Champions and Unions are engaged and actively participating in the implementations. Successfully drove change and embedded HSBC's new culture, values and business strategy.
Company name: Teledirect Telecommerce Sdn Bhd
Company size: 500 employees
Role in this company: Played a key role in setting up the initial Teledirect Call Center Operations in KL. Partnered the business and strategically steered Teledirect to reach greater heights for e.g. Best Telemarketing Center, first runner up Best Malaysian Contact Center, MSC status. Set up HR and managed 10 HR employees. Full HR spectrum initially. Continuously improved internal process and procedures to meet global standards, winning Best Support Staff award at Senior HR Manager level.
Company name: Citibank
Company size: 3,500 employees
Role in this company: Officer role to deliver excellent service through interactions with existing customers by resolving issues and creating product awareness. Assessing and identifying prospective customer needs for leads and referrals in support of acquisition efforts and deepening customer relationships. Trained and mentored new recruits. Won two Service Excellence Awards and Citibank Staff Study Scholarship to study a degree in Business Studies majoring in HR in New Zealand.
Company name: Standard Chartered Bank
Company size: 4,500 employees
Role in this company: Service Team Leader managing a team of 10 Debt Collectors. Role was to manage and ensure monthly collection targets were met. Liaise with lawyers on legal action for debt recovery. Analyse collection call statistics and present results at weekly meetings. Approve and recommend reinstatement of delinquent accounts of customers who have paid their dues.