Company name: KPMG

Company size: 100,000 employees

Role in this company: Brought into the Customer Advisory Practice to provide senior leadership in delivering services with clients seeking to take advantage of digital convergence of customer experience and service initiatives.

Company name: Solera

Company size: 20,000 employees

Role in this company: Responsible for Solera’s customer service and technical support transformation strategy in the U.S. across Automotive Insurance Claims, OEM/Dealer and Automotive Service Repair business units. Charged with building out a holistic customer experience and service delivery operation to consolidate eight locations and four business units into a single BPO Services business. Responsible for managing major client expectations and drive new and extended contracts.

Company name: CXadvisory

Company size: 1 employee

Role in this company: Independent consultant working with brands to develop service experiences that drive engagement, retention and loyalty. Advisory and strategy services include software and supplier selection, value and service proposition design and customer experience management development.

Company name: mastercard

Company size: 250,000 employees

Role in this company: Focused on design and development of innovative consumer experiences that stretch beyond traditional Mastercard customers, combining internal payments and technology products with FinTech partner assets. Responsible for the design of a sports and entertainment strategy connecting payments, loyalty and analytics to monetize consumers and sponsorship brands.Responsible for the creation and deployment of MasterCard’s consumer service and experience program.