Dan Balistierri
Roles available for:
-
Fractional
-
Consulting
-
Contract
-
Interim
-
Bonita Springs, Florida, United States
Dan Balistierri
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Roles available for:
-
Fractional
-
Consulting
-
Contract
-
Interim
-
Bonita Springs, Florida, United States
Experience
Fractional role
Strengths in this role: P&L Management, BPO Management, Contract Negotiation, Business Strategy, Customer Experience Design, Customer Service and Loyalty Design, Product Development, Program Management, Partnership Management
Industry Group: Corporate
Industry: Management Consulting
Years of experience: 35 years
Industry Group: Service Sector
Industry: Consumer Services
Years of experience: 35 years
Industry Group: Corporate
Industry: Outsourcing/Offshoring
Years of experience: 25 years
Company name: KPMG
Company size: 100,000 employees
Role in this company: Brought into the Customer Advisory Practice to provide senior leadership in delivering services with clients seeking to take advantage of digital convergence of customer experience and service initiatives.
Company name: Solera
Company size: 20,000 employees
Role in this company: Responsible for Solera’s customer service and technical support transformation strategy in the U.S. across Automotive Insurance Claims, OEM/Dealer and Automotive Service Repair business units. Charged with building out a holistic customer experience and service delivery operation to consolidate eight locations and four business units into a single BPO Services business. Responsible for managing major client expectations and drive new and extended contracts.
Company name: CXadvisory
Company size: 1 employee
Role in this company: Independent consultant working with brands to develop service experiences that drive engagement, retention and loyalty. Advisory and strategy services include software and supplier selection, value and service proposition design and customer experience management development.
Company name: mastercard
Company size: 250,000 employees
Role in this company: Focused on design and development of innovative consumer experiences that stretch beyond traditional Mastercard customers, combining internal payments and technology products with FinTech partner assets. Responsible for the design of a sports and entertainment strategy connecting payments, loyalty and analytics to monetize consumers and sponsorship brands.Responsible for the creation and deployment of MasterCard’s consumer service and experience program.