Darin Vandecar
MessageRoles available for:
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Fractional
-
Consulting
-
Contract
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Interim
-
Draper, Utah, United States
Darin Vandecar
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Roles available for:
-
Fractional
-
Consulting
-
Contract
-
Interim
-
Draper, Utah, United States
Experience
Strengths in this role: (1) Assist SaaS companies in building and launching or scaling a Professional Services organization, including the vision, OKRs, KPIs, tooling, effective project & resource management and skilled talent necessary to succeed. (2) Assist (SaaS) companies in designing, building, pricing & packaging and delivering standardized and scalable professional services offerings (portfolio) that drive customer retention, expansion and generate high margin recurring revenue streams.
Industry Group: High Tech
Industry: Computer Software
Years of experience: 12 years
Company name: Pluralsight
Company size: 1,200 employees
Role in this company: After being recruited to the most well known unicorn company in the Salt Lake Valley, I was quickly put on a fast paced journey to provide our growing customer base a number of tiered and standardized service offerings that would drive up gross and net retention while ramping up services revenue and margins. In just 3 years we: (1) Expanded from less than 10 to more than 70 employees (2) Grew Services revenue from less than $1M to over $15M while steadily increasing service margins
Strengths in this role: (1) Assist companies in building and launching or scaling a Customer (Technical) Support organization, including the vision, OKRs, KPIs, tooling, resource management and skilled talent necessary to succeed. (2) Assist customer (technical) support organizations in their "Shift Left" strategy, effectively moving the bulk of support transactions to self-service, AI Chat Bots, and community forum based resolution while shifting internal resolution to the lowest cost support channels and talent.
Industry Group: High Tech
Industry: Computer Hardware
Years of experience: 15 years
Company name: Intel Coporation
Company size: 120,000 employees
Role in this company: Responsible for Intel's worldwide Technical Assistance Center (TAC). Lead teams in Asia, Europe, Central America and the United States.
