Dinu C Ionescu
MessageRoles available for:
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Fractional
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Consulting
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Contract
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Interim
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New York/Miami, New York, United States
Dinu C Ionescu
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Roles available for:
-
Fractional
-
Consulting
-
Contract
-
Interim
-
New York/Miami, New York, United States
Experience
Strengths in this role: Robust experience acquired over the years in delivering optimal results & business value in high-growth environments and establishing key relationships with business segments. Dynamic, versatile, and detailed-oriented leader with comprehensive experience in building top producing customer success teams with emphasis on revenue retention & growth, client centricity, adoption, and client delight.
Industry Group: High Tech
Industry: Computer Software
Years of experience: 30 years
Industry Group: Finance
Industry: Insurance
Years of experience: 15 years
Industry Group: Finance
Industry: Banking
Years of experience: 15 years
Company name: Condeco Software
Company size: 800 employees
Role in this company: Executive responsible for America's Customer Experience, rebuilt and scaled the customer facing teams (Customer Success, Delivery/Onboarding, Product Expert Center of Excellence, PMO and Project Management) to align with the company's growth strategy and P&L targets.
Company name: Sermo
Company size: 400 employees
Role in this company: Set the foundation for the customer experience function building from scratch the Customer Success and Customer Onboarding organizations to align to the business needs and meet financial targets and increased quality of the customer experience Redefined the Client journey and key client success metrics to drastically change customer experience and significantly, improve adoption and upsell.
Company name: NICE Systems
Company size: 7,000 employees
Role in this company: Sr. Executive within the North America’s Strategic Client Success Management Team with overall responsibility for strategic account management, growth, and success. Partnered with Account Executives he in setting vision and strategy for revenue retention and achieving the desired customer outcomes.
Company name: CAST Software
Company size: 400 employees
Role in this company: Sr. Executive within the North America’s Sales Team set the foundation of the Customer Success function at CAST with overall responsibility for strategic account growth and success
Company name: Verint
Company size: 5,000 employees
Role in this company: Senior Executive with customer success responsibility for Contact Center, and Communications & Cyber Intelligence Solutions, Americas. Directly accountable for revenue retention, directed a global team of 60+ professional services consultants providing inside sales, solution implementation and post implementation technical support services across three product offerings
Company name: Comverse
Company size: 5,500 employees
Role in this company: Sr. Executive for Comverse’s Voice Solutions Division with Global Customers Success & Satisfaction responsibility. Built from scratch a global customer operations capability across all spectrums of post sales functions including Customer Success, Professional Services, new Product Launch, and Level 4-engineering support services.
