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Happy Luther

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Roles available for:

  • Fractional
  • Consulting
  • Contract
  • Interim

FCCO

Fractional Chief Customer Officer

  • Naperville, Illinois, United States
HL
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Happy Luther

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Roles available for:

  • Fractional
  • Consulting
  • Contract
  • Interim

FCCO

Fractional Chief Customer Officer

  • Naperville, Illinois, United States
Experience

Fractional role

  • This is a Fractional role Chief Revenue Officer
  • Chief Customer Officer

Strengths in this role: • Strategic Vision • Team Development • Change Management • Communication • Operational Excellence • Transformation Sales and Customer Success • Solution Selling • Negotiation • Upselling/Cross Selling • Data driven insights • Client Relationship Management

Industry Group: High Tech

Industry: Computer Software

Years of experience: 25 years

Industry Group: High Tech

Industry: Internet

Years of experience: 25 years

Industry Group: Corporate

Industry: Management Consulting

Years of experience: 15 years

Industry Group: Service Sector

Industry: Information Services

Years of experience: 25 years

Company name: Valuize

Company size: 100 employees

Role in this company: Pipeline generation, Advisory Board member and Business Development • Responsible for net new logos, partner alliances and GTM strategy • Design account-based marketing, account planning and sales strategies to drive pipeline

Company name: Cleverbridge

Company size: 500 employees

Role in this company: Expansion of existing customers business +$200M through Up Sell/Cross Sell • Improved EBITDA $3.0M with AI, self-service, automation, process improvements and leveraging strategic partners • Grew Digital Marketing Services business 22% through Affiliates and Partners • Improved CSAT 4% by creating Omni Channel support and creating TAM team • Built data driven insights, KPI dashboards, and operational excellence • Managed 150-person Customer Success Org globally Enlighted,

Strengths in this role: Leadership • Strategic Vision • Team Development • Change Management • Communication • Operational Excellence Sales and Customer Success • Solution Selling • Negotiation • Upselling/Cross Selling • Data driven insights • Client Relationship Management • Communication

Industry Group: High Tech

Industry: Computer Software

Years of experience: 25 years

Industry Group: Service Sector

Industry: Information Services

Years of experience: 25 years

Company name: Salesforce

Company size: 20,000 employees

Role in this company: Responsible for Customer Success, Customer Experience, expansion, professional services, Education, Partner Alliances, New Service offerings. Grew NRR 4% by Up Sell and Cross of new products and service offerings • Improved services margin 5% by improving processes, effective partner management and billable utilization • Managed 150 person CSM, Consulting, PS, Support, Partner Alliances and Education/Training teams globally

Company name: LinkedIn

Company size: 15,000 employees

Role in this company: Global Head of Customer Success and Value Added Services. Managed a $2B NRR business with 200-person Technical Customer Success Managers and Education team with 12% YoY growth • Developed a Value-Added Services business that generated $1.5M services revenue and $20M pipeline in first year • Successfully launched LinkedIn Certification program resulting in a 12,000% CAGR over a two-year period

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Dear Employers, Members & Friends of GigX

 

First, we hope you and yours are as safe and well as possible, considering these unprecedented times.

Second, we wanted to make you aware of the new membership & pricing options so you can see what we've been working on for the community. You can find further information on our blog, as well as a variety of other helpful content.

Third, for employers and outplacement companies that are facing the necessity and consequences of layoffs and furloughs, we have solutions such as volume pricing to allow the inclusion of a GigX Membership in transition/service packages to ease the adjustment and provide access to the gig economy for those affected.

Finally, we are pleased to announce a new partnership with SoleVenture that will provide GigX Members with additional benefits, and opportunities for SoleVenture’s customers to increase their exposure.

Together we will persevere.

Stay strong!
The GigX Team