Happy Luther
Roles available for:
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Fractional
-
Consulting
-
Contract
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Interim
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Naperville, Illinois, United States
Happy Luther
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Roles available for:
-
Fractional
-
Consulting
-
Contract
-
Interim
-
Naperville, Illinois, United States
Experience
Fractional role
Strengths in this role: • Strategic Vision • Team Development • Change Management • Communication • Operational Excellence • Transformation Sales and Customer Success • Solution Selling • Negotiation • Upselling/Cross Selling • Data driven insights • Client Relationship Management
Industry Group: High Tech
Industry: Computer Software
Years of experience: 25 years
Industry Group: High Tech
Industry: Internet
Years of experience: 25 years
Industry Group: Corporate
Industry: Management Consulting
Years of experience: 15 years
Industry Group: Service Sector
Industry: Information Services
Years of experience: 25 years
Company name: Valuize
Company size: 100 employees
Role in this company: Pipeline generation, Advisory Board member and Business Development • Responsible for net new logos, partner alliances and GTM strategy • Design account-based marketing, account planning and sales strategies to drive pipeline
Company name: Cleverbridge
Company size: 500 employees
Role in this company: Expansion of existing customers business +$200M through Up Sell/Cross Sell • Improved EBITDA $3.0M with AI, self-service, automation, process improvements and leveraging strategic partners • Grew Digital Marketing Services business 22% through Affiliates and Partners • Improved CSAT 4% by creating Omni Channel support and creating TAM team • Built data driven insights, KPI dashboards, and operational excellence • Managed 150-person Customer Success Org globally Enlighted,
Strengths in this role: Leadership • Strategic Vision • Team Development • Change Management • Communication • Operational Excellence Sales and Customer Success • Solution Selling • Negotiation • Upselling/Cross Selling • Data driven insights • Client Relationship Management • Communication
Industry Group: High Tech
Industry: Computer Software
Years of experience: 25 years
Industry Group: Service Sector
Industry: Information Services
Years of experience: 25 years
Company name: Salesforce
Company size: 20,000 employees
Role in this company: Responsible for Customer Success, Customer Experience, expansion, professional services, Education, Partner Alliances, New Service offerings. Grew NRR 4% by Up Sell and Cross of new products and service offerings • Improved services margin 5% by improving processes, effective partner management and billable utilization • Managed 150 person CSM, Consulting, PS, Support, Partner Alliances and Education/Training teams globally
Company name: LinkedIn
Company size: 15,000 employees
Role in this company: Global Head of Customer Success and Value Added Services. Managed a $2B NRR business with 200-person Technical Customer Success Managers and Education team with 12% YoY growth • Developed a Value-Added Services business that generated $1.5M services revenue and $20M pipeline in first year • Successfully launched LinkedIn Certification program resulting in a 12,000% CAGR over a two-year period