Company name: Pluralsight

Company size: 2,000 employees

Role in this company: (9 years) Established and directed customer success organization from early start-up stages of development through IPO and back to Private. Collaborated with senior sales, marketing, and product leaders to develop and deploy lifecycle management processes for enterprise, commercial/SMB, public sector, and global segments. Oversaw the entire customer lifecycle by partnering with sales, marketing, operations, and development resources. Designed customer touch strategies and value

Company name: hyble

Company size: 120 employees

Role in this company: Global Executive responsible for launching & driving revenue in the USA customer base on the Hyble platform and services. Owning retention and expansion of $50+ million ARR in global services & SaaS organization. Ongoing build of a US team of Customer Success Directors, managers, and support team to establish, grow & expand in the US market. Working with a global team to cross-functionally meet revenue KPIs and business objectives. Report to the CEO to develop a foundation in the US market

Company name: Atomic Financial

Company size: 110 employees

Role in this company: Owning company-level OKRs & KPIs to drive product adoption, renewal, and growth. Reporting to the CEO focused on company-wide, customer-centric culture and building trusted advisor status for the Customer Success organization. Recruited talented individuals and delivered exceptional training to a team of customer success managers and leaders across all customer segments. Developed and deployed client health scoring and risk framework to manage customer health, engagement, and time-to-value