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Iris Potruch

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Roles available for:

  • Fractional
  • Consulting
  • Contract
  • Interim

FCCO

Fractional Chief Customer Officer

  • Tel Aviv, Israel
IP
Message

Iris Potruch

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Roles available for:

  • Fractional
  • Consulting
  • Contract
  • Interim

FCCO

Fractional Chief Customer Officer

  • Tel Aviv, Israel
Experience
  • VP Customer Success
  • Head of Strategic Product Partnerships

Strengths in this role: Communication, Leadership, Process Improvement, Hiring, Mentoring, Training, Cross-Functional Processes, Tools Evaluation & Implementation

Industry Group: High Tech

Industry: Computer Software

Years of experience: 16 years

Company name: Pico Get Personal (Acquired by Infront Sports & Media

Company size: 20 employees

Role in this company: • Member of Pico’s management team from round A to the acquisition by Infront Sports and Media • Built a high-performing Global CS team managing 70+ leading brands in the worlds of Sports and CPG • Led a process of transitioning 80% of clients from high touch to self service • Led operations with sales, marketing, product, dev and founders while continuously identifying areas for process enhancement

Company name: Infront Sports & Media

Company size: 5,000 employees

Role in this company: • Headed the entire Customer Experience operation across a variety of Infront’s digital tech products, within Infront lab, the innovation and digital arm of Infront Sports and Media • Established a new customer support practice, including hiring and mentoring

Strengths in this role: Business Strategy, Market Research, Lead Generation, Partner Outreach, Business development, Product Management, Partner Success, Integration

Industry Group: High Tech

Industry: Internet

Years of experience: 16 years

Company name: Wix

Company size: 5,000 employees

Role in this company: • Led all strategic partnerships for Wix App Market and launched over 100 technology partnerships • Established each partnership end to end, from research and scouting, via forging relationships and defining terms, through providing ongoing consultancy on product, development, marketing and business models • Led an expansion project to a highly substantial market, which resulted in 20% increase in revenue.

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Dear Employers, Members & Friends of GigX

 

First, we hope you and yours are as safe and well as possible, considering these unprecedented times.

Second, we wanted to make you aware of the new membership & pricing options so you can see what we've been working on for the community. You can find further information on our blog, as well as a variety of other helpful content.

Third, for employers and outplacement companies that are facing the necessity and consequences of layoffs and furloughs, we have solutions such as volume pricing to allow the inclusion of a GigX Membership in transition/service packages to ease the adjustment and provide access to the gig economy for those affected.

Finally, we are pleased to announce a new partnership with SoleVenture that will provide GigX Members with additional benefits, and opportunities for SoleVenture’s customers to increase their exposure.

Together we will persevere.

Stay strong!
The GigX Team