Company name: Inclusion

Company size: 1 employee

Role in this company: Build / Scale Customer Service/Support/Success organizations in a Fractional Capacity. Offer Templates for Customer Success Organizations Offer Growth planning, identify growth inflection points, work with team to identify a strategy for hiring and tools. Build out organizations up to 1st hires Evaluate organizations and offer suggestions for frictions / gaps in their process and systems Evaluate customer journey, offer suggestion for remediation Evaluate Individual Contributor workflow

Company name: Adaptiva

Company size: 150 employees

Role in this company: Standardized and implemented best practices for an already successful Customer Service team. Evaluated the Customer journey to identify friction or pain points with customer interactions. Established and documented escalation processes, identified the areas where improvements could be made and applied corrections. Established an onboarding and knowledge growth plan for Customer Service organization. Allowed for strategic onboarding plan for new hires to create a standard onboarding plan.

Company name: CrowdStrike

Company size: 5,000 employees

Role in this company: Developed the Customer support organization from inception through IPO. Started with two support individuals, built out entire organization, processes, and all associated needs for a successful Customer Success organization up to over 200 members on the team. Developed and implemented all the details required for the successful growth of the customer success teams. Drove growth and demand planning for the support/success organization as the company and customer base grew.