Jarvis Mak
MessageRoles available for:
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Fractional
-
Consulting
-
Contract
-
Interim
-
Pleasanton, California, United States
Jarvis Mak
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Roles available for:
-
Fractional
-
Consulting
-
Contract
-
Interim
-
Pleasanton, California, United States
Experience
Strengths in this role: Post-sales customer delivery and management Sales transition Operations, including Deal Desk Process implementation Scaling, hiring Organizational alignment and goal-setting
Industry Group: High Tech
Industry: Computer Software
Years of experience: 25 years
Company name: Lytics
Company size: 100 employees
Role in this company: * Responsible for scaling up a Client Services team comprised of Account Management, Customer Success, Customer Experience, and Professional Services * Executive sponsor for blue-chip customers like P&G, Universal Music Group, Fox, TD Bank, Ancestry * Increased net revenue retention 21 points
Company name: Alphonso
Company size: 200 employees
Role in this company: * Senior Leadership Team * Responsibility for all post-sale execution and insights; through company's data usage in digital campaigns, SaaS onboarding and service, and ad effectiveness partnerships
Strengths in this role: Post-sales customer delivery and management Sales transition Operations, including Deal Desk Process implementation Scaling, hiring Organizational alignment and goal-setting
Industry Group: High Tech
Industry: Internet
Years of experience: 25 years
Company name: Rocket Fuel
Company size: 1,100 employees
Role in this company: * Led Customer Success team of 160+: Analytics, Ad Operations, Campaign Mgt, Technical Account Mgt, Customer Support, Site Optimization, Professional Services, Quality Improvement team, and Deal Desk * Responsibility for post-sale execution and service (delivery of campaigns), both managed service and self-service * Primary KPIs: renewal rates, net revenue yield, campaign quality rates, and productivity
