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Jeff Barlow

JB
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Roles available for:

  • Fractional
  • Consulting
  • Contract
  • Interim

FCCO

Fractional Chief Customer Officer

  • Highlands Ranch, Colorado, United States
JB
Message

Jeff Barlow

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Roles available for:

  • Fractional
  • Consulting
  • Contract
  • Interim

FCCO

Fractional Chief Customer Officer

  • Highlands Ranch, Colorado, United States
Experience
  • Chief Customer Officer

Strengths in this role: Integrity, growth mindset and helping others drive me! My proven strengths are: * Structured analysis to identify revenue, retention, and operational improvement opportunities. * Translating complex data into clear, quantified business cases and ROI narratives. * Aligning executives, operators, and frontline teams around a shared opportunity and execution plan. * Coaching leaders and teams to move from insight to action with accountability.

Industry Group: Manufacturing

Industry: Automotive

Years of experience: 28 years

Company name: Toyota Motor Sales U.S.A., Inc.

Company size: 4,000 employees

Role in this company: Operating at a director level scope, I identified declining long term customer retention and its negative impact on recurring revenue as a systemic business risk. Then, I designed and executed a customer lifecycle strategy to reverse the negative trend. I translated customer and dealer insights into actionable field programs, aligned Sales and Toyota Financial Services around shared retention and revenue growth objectives, and drove adoption through field leadership to help our dealer body.

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Dear Employers, Members & Friends of GigX

 

First, we hope you and yours are as safe and well as possible, considering these unprecedented times.

Second, we wanted to make you aware of the new membership & pricing options so you can see what we've been working on for the community. You can find further information on our blog, as well as a variety of other helpful content.

Third, for employers and outplacement companies that are facing the necessity and consequences of layoffs and furloughs, we have solutions such as volume pricing to allow the inclusion of a GigX Membership in transition/service packages to ease the adjustment and provide access to the gig economy for those affected.

Finally, we are pleased to announce a new partnership with SoleVenture that will provide GigX Members with additional benefits, and opportunities for SoleVenture’s customers to increase their exposure.

Together we will persevere.

Stay strong!
The GigX Team