Jeremy Silver
Roles available for:
- Fractional
- Consulting
- Contract
- Interim
- New York, New York, United States
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Country experience:
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United States of America
Northern America
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Languages:
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English
English
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English
Achievements
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Expertise
Customer Success, Services, Support -
Services
Fractional Chief Customer Officer, Fractional VP Customer Success, Fractional VP Professional Services, Fractional VP Technical Support Focus is on B2B SAAS Companies
Roles available for:
- Fractional
- Consulting
- Contract
- Interim
- New York, New York, United States
-
Country experience:
-
United States of America
Northern America
-
-
Languages:
-
English
English
-
English
Achievements
Experience
Strengths in this role: Scaling teams, talent assessment/upleveling teams, customer success strategy and process, cross departmental alignment, visionary leadership, deep customer engagement
Industry Group: High Tech
Industry: Computer Software
Years of experience: 27 years
Industry Group: High Tech
Industry: Information Technology and Services
Years of experience: 26 years
Company name: Aquant
Company size: 200 employees
Role in this company: Led all post sale functions - Success, Services, Support and Data teams. (scaling team from 15-45 people, with 124% NRR). Built foundational processes (QBR's, Red Accounts, Health Analytics, Services Methodology), created Services team and uplevelled talent.
Company name: McKinsey and Company
Company size: 45,000 employees
Role in this company: Led global Client Success organization for software group at the firm, accountable for all clients across both B2B and B2C sectors in Retail, CPG and other industries. Oversaw cross-functional team of ~ 70 people (direct/indirect), responsible for ongoing client leadership, account management, analytics, data and solution delivery. Led customer executive relationships and engaged hands-on to drive impact at key clients. Managed project budgets and staffing in a dynamic, highly matrixed envt
Company name: Unified
Company size: 200 employees
Role in this company: VP Customer Success - Led team responsible for success, renewals and growth of all customers at company providing both analytical software and managed services for social advertising. Transformed customer engagement model from account management (managed services offering) to Enterprise SAAS Customer Success; upleveling team capabilities and building core processes such as Renewal Playbook, Health Scorecards, and Executive Business reviews.
Company name: Salesforce
Company size: 80,000 employees
Role in this company: Helped drive ongoing transformation of post-sales team through period of massive growth (600M ARR -> 8.5B) Several roles leading regional + vertical Customer Success teams (CSM's, Support and Services roles) while delivering Avg 94% renewals. Also as Global Community leader, led CSM Transformation, responsible strategy and process (hiring, onboarding, playbook, enablement, metrics, etc) for ~450 CSM's worldwide.
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Degrees & accreditations
BS, University at Albany - Computer Science and Business (Dual Major)