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Jeremy Silver

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Roles available for:

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  • Consulting
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FCCO

Fractional Chief Customer Officer

  • New York, New York, United States
Achievements
Charter
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Jeremy Silver

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Roles available for:

  • Fractional
  • Consulting
  • Contract
  • Interim

FCCO

Fractional Chief Customer Officer

  • New York, New York, United States
Achievements
Charter
Experience
  • VP Customer Success, Services and Support (Effective CCO)

Strengths in this role: Scaling teams, talent assessment/upleveling teams, customer success strategy and process, cross departmental alignment, visionary leadership, deep customer engagement

Industry Group: High Tech

Industry: Computer Software

Years of experience: 27 years

Industry Group: High Tech

Industry: Information Technology and Services

Years of experience: 26 years

Company name: Aquant

Company size: 200 employees

Role in this company: Led all post sale functions - Success, Services, Support and Data teams. (scaling team from 15-45 people, with 124% NRR). Built foundational processes (QBR's, Red Accounts, Health Analytics, Services Methodology), created Services team and uplevelled talent.

Company name: McKinsey and Company

Company size: 45,000 employees

Role in this company: Led global Client Success organization for software group at the firm, accountable for all clients across both B2B and B2C sectors in Retail, CPG and other industries. Oversaw cross-functional team of ~ 70 people (direct/indirect), responsible for ongoing client leadership, account management, analytics, data and solution delivery. Led customer executive relationships and engaged hands-on to drive impact at key clients. Managed project budgets and staffing in a dynamic, highly matrixed envt

Company name: Unified

Company size: 200 employees

Role in this company: VP Customer Success - Led team responsible for success, renewals and growth of all customers at company providing both analytical software and managed services for social advertising. Transformed customer engagement model from account management (managed services offering) to Enterprise SAAS Customer Success; upleveling team capabilities and building core processes such as Renewal Playbook, Health Scorecards, and Executive Business reviews.

Company name: Salesforce

Company size: 80,000 employees

Role in this company: Helped drive ongoing transformation of post-sales team through period of massive growth (600M ARR -> 8.5B) Several roles leading regional + vertical Customer Success teams (CSM's, Support and Services roles) while delivering Avg 94% renewals. Also as Global Community leader, led CSM Transformation, responsible strategy and process (hiring, onboarding, playbook, enablement, metrics, etc) for ~450 CSM's worldwide.

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Dear Employers, Members & Friends of GigX

 

First, we hope you and yours are as safe and well as possible, considering these unprecedented times.

Second, we wanted to make you aware of the new membership & pricing options so you can see what we've been working on for the community. You can find further information on our blog, as well as a variety of other helpful content.

Third, for employers and outplacement companies that are facing the necessity and consequences of layoffs and furloughs, we have solutions such as volume pricing to allow the inclusion of a GigX Membership in transition/service packages to ease the adjustment and provide access to the gig economy for those affected.

Finally, we are pleased to announce a new partnership with SoleVenture that will provide GigX Members with additional benefits, and opportunities for SoleVenture’s customers to increase their exposure.

Together we will persevere.

Stay strong!
The GigX Team