Company name: Aquant

Company size: 200 employees

Role in this company: Led all post sale functions - Success, Services, Support and Data teams. (scaling team from 15-45 people, with 124% NRR). Built foundational processes (QBR's, Red Accounts, Health Analytics, Services Methodology), created Services team and uplevelled talent.

Company name: McKinsey and Company

Company size: 45,000 employees

Role in this company: Led global Client Success organization for software group at the firm, accountable for all clients across both B2B and B2C sectors in Retail, CPG and other industries. Oversaw cross-functional team of ~ 70 people (direct/indirect), responsible for ongoing client leadership, account management, analytics, data and solution delivery. Led customer executive relationships and engaged hands-on to drive impact at key clients. Managed project budgets and staffing in a dynamic, highly matrixed envt

Company name: Unified

Company size: 200 employees

Role in this company: VP Customer Success - Led team responsible for success, renewals and growth of all customers at company providing both analytical software and managed services for social advertising. Transformed customer engagement model from account management (managed services offering) to Enterprise SAAS Customer Success; upleveling team capabilities and building core processes such as Renewal Playbook, Health Scorecards, and Executive Business reviews.

Company name: Salesforce

Company size: 80,000 employees

Role in this company: Helped drive ongoing transformation of post-sales team through period of massive growth (600M ARR -> 8.5B) Several roles leading regional + vertical Customer Success teams (CSM's, Support and Services roles) while delivering Avg 94% renewals. Also as Global Community leader, led CSM Transformation, responsible strategy and process (hiring, onboarding, playbook, enablement, metrics, etc) for ~450 CSM's worldwide.