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John Schaefer

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Roles available for:

  • Fractional
  • Consulting
  • Contract
  • Interim

FCOO

Fractional Chief Operating Officer

  • Oceanside, California, United States
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John Schaefer

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Roles available for:

  • Fractional
  • Consulting
  • Contract
  • Interim

FCOO

Fractional Chief Operating Officer

  • Oceanside, California, United States
Experience

Fractional role

  • This is a Fractional role Chief Operating Officer
  • This is a Fractional role Vice President of Professional Services
  • This is a Fractional role Vice President of Customer Service
  • This is a Fractional role Director of Technical Services

Strengths in this role: Extensive experience propelling performance, optimizing strategic initiatives, and driving revenue. Organizational leadership, cross-functional collaboration, strategic planning, and the instinctive capacity to recruit, foster, and unify top talent. Demonstrated expertise in sustainable process improvement, optimization, business development and integration of all business systems and process.

Industry Group: High Tech

Industry: Computer Software

Years of experience: 20 years

Industry Group: Health

Industry: Medical Devices

Years of experience: 20 years

Industry Group: Health

Industry: Veterinary

Years of experience: 2 years

Industry Group: Health

Industry: Hospital & Health Care

Years of experience: 20 years

Industry Group: Consumer Goods

Industry: Electrical/Electronic Manufacturing

Years of experience: 5 years

Industry Group: High Tech

Industry: Information Technology and Services

Years of experience: 20 years

Company name: MXR Imaging

Company size: 400 employees

Role in this company: Diagnostic medical imaging equipment sales and service. As the Chief Operating Officer, directed sales, field service, and technical operations as well as the service call center. Directed marketing and legal activities, finance and accounting, national distribution, equipment installations, quality and regulatory, IT, HR, R&D, parts repair, and supply chain. Oversaw 300 employees with 16 direct reports.

Company name: DR Systems

Company size: 250 employees

Role in this company: A medical imaging information system provider that developed software solutions for radiology and cardiology, generating $50 million in annual revenue. As the Chief Operating Officer, directed operations for software development, R&D, manufacturing, customer service, call center, technical support, field service, marketing, quality and regulatory for medical devices, IT, and HR. Supervised 170 employees via 15 direct reports.

Strengths in this role: • 25% reduction in the average implementation timeline secured and 15% upturn in customer satisfaction achieved by spearheading a high-performing cross-functional team comprised of ten senior enterprise project managers. • 15% boost in billable hours accomplished by integrating three PMO groups, overseeing three product lines, and cross training project managers regarding each product line.

Industry Group: Health

Industry: Medical Devices

Years of experience: 2 years

Industry Group: High Tech

Industry: Information Technology and Services

Years of experience: 2 years

Company name: IBM Watson Health Imaging

Company size: 2,500 employees

Role in this company: A division of IBM specializing in medical imaging solutions, clinical review, and artificial intelligence for medical imaging customers. Vice President, Professional Services was responsible for the project management team and technical resources implementing medical imaging solutions. Directed activities for radiology, orthopedic, and eye care product lines. Served on the leadership team administering policies and process for all product lines.

Strengths in this role: • $27 million surge in annual service contract revenue championed and 95% renewal rate for service contracts delivered by implementing a call tracking software solution and developing a customer service call center. • 100% inspection pass rate fostered by devising implementation policies, verification and validation checklists, and standard operating procedures as well as instituting audits and ensuring quality system adherence.

Industry Group: High Tech

Industry: Computer Software

Years of experience: 6 years

Industry Group: Consumer Goods

Industry: Electrical/Electronic Manufacturing

Years of experience: 6 years

Industry Group: Health

Industry: Medical Devices

Years of experience: 6 years

Industry: Professional Training & Coaching

Years of experience: 6 years

Industry: Human Resources

Years of experience: 6 years

Industry: Staffing and Recruiting

Years of experience: 6 years

Company name: DR Systems

Company size: 200 employees

Role in this company: Led operations, training, strategic planning, and budgeting. Conducted mentoring, coaching, and ensured staffing levels. Administered service functions and maintained service level agreements. Bolstered annual service contract revenue, first call resolution, and customer satisfaction.

Strengths in this role: IT background, technical support, field service operations, call center, help desk, training, implementation, project management

Industry Group: High Tech

Industry: Computer Software

Years of experience: 8 years

Industry Group: High Tech

Industry: Information Technology and Services

Years of experience: 8 years

Company name: DR Systems

Company size: 200 employees

Role in this company: Managed all departments within the service organization comprised of help desk, technical support, field service, applications training, implementation, and project management. Oversaw 80 employees via 12 direct reports.

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Dear Employers, Members & Friends of GigX

 

First, we hope you and yours are as safe and well as possible, considering these unprecedented times.

Second, we wanted to make you aware of the new membership & pricing options so you can see what we've been working on for the community. You can find further information on our blog, as well as a variety of other helpful content.

Third, for employers and outplacement companies that are facing the necessity and consequences of layoffs and furloughs, we have solutions such as volume pricing to allow the inclusion of a GigX Membership in transition/service packages to ease the adjustment and provide access to the gig economy for those affected.

Finally, we are pleased to announce a new partnership with SoleVenture that will provide GigX Members with additional benefits, and opportunities for SoleVenture’s customers to increase their exposure.

Together we will persevere.

Stay strong!
The GigX Team