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John Schaefer
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Roles available for:
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Fractional
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Consulting
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Contract
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Interim
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Oceanside, California, United States
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View phone number
+1 760-420-4700
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https://careerwebfolio.com/johnschaefer/
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Country experience:
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United States of America
Northern America
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Languages:
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English (US)
English (US)Level: Native
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English (US)
Achievements
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Expertise
Business Operations Customer Service and Support / Call Center Software Development Quality and Regulatory for Medical Devices Sales Operations IT - Oversight and Strategic Planning Human Resources Merger and Acquisitions - Integration and operational optimization Customer-centric culture Marketing Cross-Functional Collaboration Process Improvement -
Services
Operational Leadership, Business Optimization, Organizational Alignment, Process Improvement, Employee Assessment, Re-organization, M&A Integration, Customer Service, Company Culture, Teamwork and Collaboration.
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Employees
overseen
400 employees
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Budget overseen
$ 25,000,000
Share
John Schaefer
Add to favorites
Roles available for:
-
Fractional
-
Consulting
-
Contract
-
Interim
-
Oceanside, California, United States
-
View phone number
+1 760-420-4700
-
https://careerwebfolio.com/johnschaefer/
-
Country experience:
-
United States of America
Northern America
-
-
Languages:
-
English (US)
English (US)Level: Native
-
English (US)
Achievements
Why hire me in a fractional role
Experience
Fractional role
- This is a Fractional role Chief Operating Officer
- This is a Fractional role Vice President of Professional Services
- This is a Fractional role Vice President of Customer Service
- This is a Fractional role Director of Technical Services
Strengths in this role: Extensive experience propelling performance, optimizing strategic initiatives, and driving revenue. Organizational leadership, cross-functional collaboration, strategic planning, and the instinctive capacity to recruit, foster, and unify top talent. Demonstrated expertise in sustainable process improvement, optimization, business development and integration of all business systems and process.
Industry Group: High Tech
Industry: Computer Software
Years of experience: 20 years
Industry Group: Health
Industry: Medical Devices
Years of experience: 20 years
Industry Group: Health
Industry: Veterinary
Years of experience: 2 years
Industry Group: Health
Industry: Hospital & Health Care
Years of experience: 20 years
Industry Group: Consumer Goods
Industry: Electrical/Electronic Manufacturing
Years of experience: 5 years
Industry Group: High Tech
Industry: Information Technology and Services
Years of experience: 20 years
Company name: MXR Imaging
Company size: 400 employees
Role in this company: Diagnostic medical imaging equipment sales and service. As the Chief Operating Officer, directed sales, field service, and technical operations as well as the service call center. Directed marketing and legal activities, finance and accounting, national distribution, equipment installations, quality and regulatory, IT, HR, R&D, parts repair, and supply chain. Oversaw 300 employees with 16 direct reports.
Company name: DR Systems
Company size: 250 employees
Role in this company: A medical imaging information system provider that developed software solutions for radiology and cardiology, generating $50 million in annual revenue. As the Chief Operating Officer, directed operations for software development, R&D, manufacturing, customer service, call center, technical support, field service, marketing, quality and regulatory for medical devices, IT, and HR. Supervised 170 employees via 15 direct reports.
Strengths in this role: • 25% reduction in the average implementation timeline secured and 15% upturn in customer satisfaction achieved by spearheading a high-performing cross-functional team comprised of ten senior enterprise project managers. • 15% boost in billable hours accomplished by integrating three PMO groups, overseeing three product lines, and cross training project managers regarding each product line.
Industry Group: Health
Industry: Medical Devices
Years of experience: 2 years
Industry Group: High Tech
Industry: Information Technology and Services
Years of experience: 2 years
Company name: IBM Watson Health Imaging
Company size: 2,500 employees
Role in this company: A division of IBM specializing in medical imaging solutions, clinical review, and artificial intelligence for medical imaging customers. Vice President, Professional Services was responsible for the project management team and technical resources implementing medical imaging solutions. Directed activities for radiology, orthopedic, and eye care product lines. Served on the leadership team administering policies and process for all product lines.
Strengths in this role: • $27 million surge in annual service contract revenue championed and 95% renewal rate for service contracts delivered by implementing a call tracking software solution and developing a customer service call center. • 100% inspection pass rate fostered by devising implementation policies, verification and validation checklists, and standard operating procedures as well as instituting audits and ensuring quality system adherence.
Industry Group: High Tech
Industry: Computer Software
Years of experience: 6 years
Industry Group: Consumer Goods
Industry: Electrical/Electronic Manufacturing
Years of experience: 6 years
Industry Group: Health
Industry: Medical Devices
Years of experience: 6 years
Industry: Professional Training & Coaching
Years of experience: 6 years
Industry: Human Resources
Years of experience: 6 years
Industry: Staffing and Recruiting
Years of experience: 6 years
Company name: DR Systems
Company size: 200 employees
Role in this company: Led operations, training, strategic planning, and budgeting. Conducted mentoring, coaching, and ensured staffing levels. Administered service functions and maintained service level agreements. Bolstered annual service contract revenue, first call resolution, and customer satisfaction.
Strengths in this role: IT background, technical support, field service operations, call center, help desk, training, implementation, project management
Industry Group: High Tech
Industry: Computer Software
Years of experience: 8 years
Industry Group: High Tech
Industry: Information Technology and Services
Years of experience: 8 years
Company name: DR Systems
Company size: 200 employees
Role in this company: Managed all departments within the service organization comprised of help desk, technical support, field service, applications training, implementation, and project management. Oversaw 80 employees via 12 direct reports.
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Board membership
Company: DR Systems
Position: Chief Operating Officer / Member of the Board
From: 02/01/2014
To: 05/01/2015
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Success story
Planning Strategic M&A Activities: Successfully integrated 23 previously acquired companies throughout 18 months. Conferred with every office, interviewing every manager from all functional areas. Reviewed the IT infrastructures, systems, and software solutions in place. Appraised all processes/policies. Devised a plan to integrate the entire organization including establishing a new employee organizational reporting structure, consolidating back end process and systems, eliminating duplication.
