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  • jonathan_eldridge_resume.pdf
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Jonathan Eldridge

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Assets

Roles available for:

  • Fractional
  • Consulting
  • Contract
  • Interim

FCXO

Fractional Chief Experience Officer

  • South Lyon, Michigan, United States
  • http://www.soulfocusmindset.com
  • Assets
  • Country experience:
    • United States of America
      Northern America

  • Languages:
    • English (US)
      English (US)
      Level: Native
Achievements
Charter
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  • Expertise
    1. Leadership Development & Alignment 2. Employee Experience Design 3. Client Experience Strategy 4. Cross-Functional Collaboration 5. Organizational Culture Building 6. Multi-Market Operations 7. Internal Stakeholder Engagement 8. Workforce Optim
  • Employees overseen

    600 employees

  • Budget overseen

    $ 500,000

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Jonathan Eldridge

Add to favorites

Roles available for:

  • Fractional
  • Consulting
  • Contract
  • Interim

FCXO

Fractional Chief Experience Officer

  • South Lyon, Michigan, United States
  • http://www.soulfocusmindset.com
  • Assets
  • Country experience:
    • United States of America
      Northern America

  • Languages:
    • English (US)
      English (US)
      Level: Native
Achievements
Charter
Why hire me in a fractional role
I bring 25+ years leading high-performance teams, a proven leadership framework (CARE) that’s driven measurable engagement and retention results, and a national bestselling book on authentic leadership. I’ve scaled organizations to billion-dollar valuations, built regional markets from scratch, and transformed cultures. I lead with purpose, elevate those around me, and deliver results — not just strategy.
Experience
  • CXO

Strengths in this role: Transforming employees into leaders through intentional development and strategic career facilitation. Proven at breaking into and growing key client accounts while partnering with executives at every level. Known for building high-trust, optimistic team cultures grounded in critical thinking, accountability, and results-driven growth.

Industry Group: Corporate

Industry: Management Consulting

Years of experience: 24 years

Company name: Eight Eleven Group

Company size: 950 employees

Role in this company: Served as Chief Experience Officer, architecting the client and consultant experience across the organization. Developed the CARE Framework to drive authentic engagement between internal teams and clients. Built Detroit and Philadelphia markets from the ground up, holding every leadership title throughout my tenure. Led strategic initiatives to elevate company culture and expand operations, including building out the Indianapolis headquarters.

  • Degrees & accreditations

    Bachelor degree and communications minor marketing Central Michigan University

  • Membership & affiliations

    National Speakers Association—Michigan. National Best Selling Author

  • Success story

    After 25 years in professional services, I developed the CARE Framework — a 12-attribute leadership system built on Connection, Authenticity, Resilience, and Engagement. Implementing it with Eight Eleven Group helped their teams surpass a world-class Net Promoter Score. I also channeled that same framework into Struggle to Strength, which became a national bestseller — proving CARE doesn’t just build teams, it builds legacies.

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