Keith J Hessel
MessageRoles available for:
-
Fractional
-
Consulting
-
Contract
-
Interim
-
Colorado Springs, Colorado, United States
Keith J Hessel
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Roles available for:
-
Fractional
-
Consulting
-
Contract
-
Interim
-
Colorado Springs, Colorado, United States
Experience
Strengths in this role: Strategy Operational Excellence Coaching/Training/Leadership Development Measures and Incentives/KPIs Customer Experience/Insights
Industry Group: Corporate
Industry: Professional Training & Coaching
Years of experience: 5 years
Company name: Serve Business Consulting LLC
Company size: 1 employee
Role in this company: Founded and scaled a CX and retention consultancy serving Colorado nonprofits and SMBs, driving repeat engagements and steady growth. Implemented support SOPs and escalation paths to improve response consistency and service quality. Built empathy- and accuracy-focused training to speed onboarding and reduce errors. Designed retention strategies that strengthened loyalty and increased customer lifetime value.
Strengths in this role: Customer Satisfaction Interpersonal Skills Relationship Building Leadership Volunteer Management Volunteer Recruiting
Industry Group: Organization
Industry: Religious Institutions
Years of experience: 6 years
Company name: St. Paul Catholic Church
Company size: 9 employees
Role in this company: Led and grew a volunteer music program from 8 to 40+ participants to expand ministry reach. Designed training, onboarding, and scheduling systems that improved volunteer readiness. Fostered engagement and accountability to increase volunteer retention and sustained participation.
