Leo Lopez
MessageRoles available for:
-
Fractional
-
Consulting
-
Contract
- Interim
-
Pasadena, California, United States
Leo Lopez
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Roles available for:
-
Fractional
-
Consulting
-
Contract
- Interim
-
Pasadena, California, United States
Experience
Fractional role
Strengths in this role: Customer fanatic with a dynamic lifetime career in Customer Experience & Contact Center Operations Extensive experience in: Inbound/Outbound In-House, Domestic, Nearshore & Offshore Acquisition, Customer Support, Retention, Telemarketing, Collections, & Winback Specializing in leadership and staff development through “hands on” tactical approach to develop high performing organizations.
Industry Group: Corporate
Industry: Outsourcing/Offshoring
Years of experience: 27 years
Company name: Calltastic
Company size: 150 employees
Role in this company: An outsourcing industry disruptor, Calltastic brings enterprise level customer contact solutions to Startups and Growing Ventures. Our unique partnership approach helps ensure new ventures can establish a future proof team that scales with them. We are Forbes 30 under 30 Founders, Customer Contact Veterans, and a global team of customer experience fanatics that will turn your growing pains into rapid growth for you. Calltastic - Better than BPO
Strengths in this role: Scaled the organization during hyper growth. From 12 FTE to 1800 FTE.
Industry Group: Consumer Goods
Industry: Apparel & Fashion
Years of experience: 7 years
Company name: TechStyle
Company size: 500 employees
Role in this company: Representative Achievements: Designed, Implemented, and Scaled Member Services organization from 25 FTE startup to a 1200 FTE global, multi-site domestic, and offshore operation establishing people, process, and technology infrastructure to meet the high growth demand of an expanding member base Instrumental in increasing Member Retention Rates from sub-20% to 40% by implementing comprehensive development, quality, and performance management programs focused on member loyalty
