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Michael J Delaney

MD
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Roles available for:

  • Fractional
  • Consulting
  • Contract
  • Interim

FCCO

Fractional Chief Customer Officer

  • Boca Raton, Florida, United States
MD
Message

Michael J Delaney

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Roles available for:

  • Fractional
  • Consulting
  • Contract
  • Interim

FCCO

Fractional Chief Customer Officer

  • Boca Raton, Florida, United States
Experience
  • Director of Customer Service

Strengths in this role: Accomplished and purposeful leader with strong operational experience in driving customer satisfaction, improving productivity, brand loyalty and mentoring teams in the delivery of consistent and repeatable quality service. Proven track record connecting process efficiency with quality assurance standards to deliver results. Creative analytical person well versed in Lean Six Sigma principles, contact center management and vendor relationship. Coaching, interviewing, hiring and training.

Industry Group: Service Sector

Industry: Consumer Services

Years of experience: 10 years

Company name: Peoples Trust Insurance; Johnson Controls Retail Solutions

Company size: 700 employees

Role in this company: Mentored teams of managers, supervisors and licensed insurance agents into successful customer service professionals. Responsible for the company's Customer Service call center and Quality Assurance teams at the corporate headquarters located in Deerfield Beach, Florida.

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Dear Employers, Members & Friends of GigX

 

First, we hope you and yours are as safe and well as possible, considering these unprecedented times.

Second, we wanted to make you aware of the new membership & pricing options so you can see what we've been working on for the community. You can find further information on our blog, as well as a variety of other helpful content.

Third, for employers and outplacement companies that are facing the necessity and consequences of layoffs and furloughs, we have solutions such as volume pricing to allow the inclusion of a GigX Membership in transition/service packages to ease the adjustment and provide access to the gig economy for those affected.

Finally, we are pleased to announce a new partnership with SoleVenture that will provide GigX Members with additional benefits, and opportunities for SoleVenture’s customers to increase their exposure.

Together we will persevere.

Stay strong!
The GigX Team