Michael J Delaney
Roles available for:
- Fractional
- Consulting
- Contract
- Interim
- Boca Raton, Florida, United States
Michael J Delaney
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Roles available for:
- Fractional
- Consulting
- Contract
- Interim
- Boca Raton, Florida, United States
Experience
Strengths in this role: Accomplished and purposeful leader with strong operational experience in driving customer satisfaction, improving productivity, brand loyalty and mentoring teams in the delivery of consistent and repeatable quality service. Proven track record connecting process efficiency with quality assurance standards to deliver results. Creative analytical person well versed in Lean Six Sigma principles, contact center management and vendor relationship. Coaching, interviewing, hiring and training.
Industry Group: Service Sector
Industry: Consumer Services
Years of experience: 10 years
Company name: Peoples Trust Insurance; Johnson Controls Retail Solutions
Company size: 700 employees
Role in this company: Mentored teams of managers, supervisors and licensed insurance agents into successful customer service professionals. Responsible for the company's Customer Service call center and Quality Assurance teams at the corporate headquarters located in Deerfield Beach, Florida.