Michael Whitehurst
MessageRoles available for:
-
Fractional
-
Consulting
-
Contract
-
Interim
-
Moreno Valley, California, United States
Michael Whitehurst
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Roles available for:
-
Fractional
-
Consulting
-
Contract
-
Interim
-
Moreno Valley, California, United States
Experience
Fractional role
- VIce President of Technical Support
- This is a Fractional role COO
- Senior Director of Customer Success
- Director of Global Technical Support
Strengths in this role: Strategic thinking, Coaching leaders, Communicating, Driving efficiencies, Improving customer satisfaction, improving employee staisfaction.
Industry Group: High Tech
Industry: Information Technology and Services
Years of experience: 27 years
Company name: Everbridge
Company size: 2,000 employees
Role in this company: Everbridge is the premier provider of emergency alerting services in the world. They have experienced amazing growth since their inception in 2002 and I shepherded the Technical Support organization through a significant growth phase that included going public.
Strengths in this role: Communications, Strategic planning, Key hiring, Organizing the executive team
Industry Group: High Tech
Industry: Computer Software
Years of experience: 15 years
Company name: twrk inc.
Company size: 5 employees
Role in this company: • Implemented operational discipline at twrk, balancing structure and accountability in a fast-paced startup environment. • Developed and executed a customer success strategy to enhance premium customer retention. • Streamlined processes to optimize efficiency and productivity while maintaining a lean team structure.
Strengths in this role: Wearing many hats, Communications, Business systems management, Project management
Industry Group: High Tech
Industry: Information Technology and Services
Years of experience: 27 years
Company name: Vapor IO
Company size: 35 employees
Role in this company: In true startup fashion I wore many hats at Vapor.io including running our field service team, network operations center, customer onboarding, customer support, and internal business systems.
Strengths in this role: Global teams, Communication, Strategic planning, Project management, Coaching leaders
Industry Group: High Tech
Industry: Computer Software
Years of experience: 12 years
Company name: M86 Security
Company size: 500 employees
Role in this company: The company experienced some dramatic growth in the first few years but I managed to keep the support organization budget flat. I accomplished this by finding numerous efficiencies in our processes and implementing dozens of automations.
